Return & Refund Policy

At ArcadeNG, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with a product, we are here to help. Please review our return and refund policy below.

1. Eligibility for Returns

  • Items can be returned within 7 days of delivery.
  • To be eligible for a return, the item must be:
  • – Unused and in the same condition that you received it.
  • – In the original packaging with all accessories, manuals, and documentation included.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

  • Certain items cannot be returned, including:
  • – Software, digital products, or downloadable items.
  • – Gift cards or vouchers.
  • – Clearance or final-sale items.
  • – Products that show signs of misuse, damage, or improper handling.

3. Return Process

  • 1. Contact our Customer Support Team at [email protected] within 7 days of receiving your order to initiate a return.
  • 2. Our team will provide you with a return authorization and instructions.
  • 3. Ship the item back to the address provided. Please note: return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to your original method of payment within 7–15 business days.
  • Shipping fees (where applicable) are non-refundable.

5. Exchanges

  • We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, please contact us immediately.

6. Damaged or Incorrect Items

  • If you received a defective or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the issue.
  • We will arrange for a replacement or full refund at no additional cost.

7. Late or Missing Refunds

  • If you haven’t received your refund within the stated period:
  • – First, check your bank account or payment provider.
  • – Then contact your bank/credit card company, as processing may take additional time.
  • – If you’ve done all this and still haven’t received your refund, please contact us at [email protected].

Contact Us

For any questions regarding returns or refunds, please reach out to us at:
📧 Email: [email protected]